Casandra is a condominium management program, which has been purchased by Tao, and will be the primary tool that will be used for managing the Tao HOA. The Tao Ocean HOA has been running on Casandra and has been the test case to allow the HOA to address any system related issues.
Casandra includes a number of functionalities, including billing, financial reporting, newsletters, and communications, among others. It can be configured by the user for either English or Spanish.
The original plan was to load all financial information, including individual owner accounts into Casandra, so that it could be our single source for information related to our community. Due to delays in resolving account issues with selected property owners, which impacted the transition to Casandra, we have chosen to continue using the existing Tao HOA portal, in order to minimize disruption to our collections process. Casandra will run concurrently.
The plan is to transition payments from the Tao HOA portal to Casandra. There will be a transition period during which we will be running both systems. Owners will receive additional communications as we go through this process.
Going forward, Casandra will be the ONLY official communications channel for Tao homeowners. This will include routine communications, newsletters, and messages from Tao management.